Refund and Returns Policy

At Kinoyee, customer satisfaction is our priority. We want you to be happy with every purchase. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or refund by contacting our support team within 7 days of receiving your order.

To be eligible for a return, products must be unused, in their original condition, and include their original packaging, tags, and accessories where applicable. Certain products may not be eligible for return due to hygiene, personal care, or other applicable restrictions.

Once your return request is approved, we will provide instructions for returning the product. After receiving and inspecting the returned item, we will notify you about the refund approval. Approved refunds will be processed through the original payment method or another agreed payment method within a reasonable timeframe.

Delivery charges may be non-refundable unless the return is caused by an incorrect, damaged, or defective product supplied by us. Customers may be responsible for return shipping costs in other eligible cases.

Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a refund or replacement.

To request a return, replacement, or refund, please contact our customer support team with your order number and relevant product details.

Kinoyee reserves the right to review and update this policy when necessary.

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